Head Concierge - Luxury Property Management (Bali Based)

Join Ayala Property Management Corporation as a Head Concierge in our prestigious Bali-based luxury property. As the primary point of contact for guests, you will embody exceptional hospitality, ensuring every interaction reflects the highest standards of service. In this role, you'll manage a team of concierges, coordinate with various service providers, and ensure seamless guest experiences. This is your chance to make a lasting impact in the luxury hospitality industry, with opportunities for professional growth and development.

At Ayala Property Management Corporation, we pride ourselves on delivering unparalleled service to our clients and guests. Our Bali property is renowned for its luxury and exclusivity, attracting high-profile visitors and demanding the best from our staff. As the Head Concierge, you'll be at the heart of this experience, ensuring every guest feels valued and well taken care of.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise a team of concierges, ensuring high standards of service and guest satisfaction.
• Coordinate with various service providers, including housekeeping, dining, transportation, and local tour operators, to ensure seamless guest experiences.
• Act as the primary point of contact for guests, addressing their needs and concerns promptly and professionally.
• Plan and organize special events and activities for guests, working closely with event planners and vendors.
• Maintain and update guest records and service logs using property management software.
• Monitor and evaluate the performance of the concierge team, providing feedback and training as needed.
• Ensure compliance with health and safety regulations, and maintain a clean and well-maintained property.
• Represent the property at guest arrivals and departures, providing a warm and welcoming experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 5 years of experience in a concierge or front office role in luxury hospitality.
• Proven track record of exceptional customer service and guest satisfaction.
• Strong organizational and multitasking skills, with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and service providers.
• Fluency in English and Bahasa Indonesia.
• Knowledge of property management software, such as Yardi or Guestline.
• Valid driver's license and the ability to drive in Bali.

🛠️ Keahlian

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